How can we help you?

Plan, prepare and manage positive human interaction at any stage of the guest journey with us!

Guest Services

Creating a positive guest experience and managing on-the-fly challenges during a live event requires a mix of planning, flexibility, and an empathetic approach. Here are our services which will ensure everything runs smoothly.

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Ticketing Ops

Creating a warm and engaging arrival experience for your visitors can make a huge difference. Here are our supportive services we offer to ensure positive interactions from the moment the guests arrive.
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Accessibility

Ensuring your event is genuinely accessible goes beyond just having applied the rules of the code of conduct for accessible infrastructure. Here is a range of services we offer to make your event truly inclusive for everyone.

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Planning & Strategy

Making sure your visitors have a great journey at your event starts with understanding the attendees needs and wishes. Our services will align your strategies with their expectations.
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"Experience is valuable only if it's shared."

25 years of international guest-centric services

Why choose us

Every event is unique, and it’s often said that you can’t compare one to last year’s or one held in another country. While these statements are common, we believe differently. Here’s why:

Experience Saves Costs
The more events you organize, the more you learn. With 25 years of experience in planning every type of event from one-day gatherings to 184-day mega happening, for small groups to millions of guests, from live broadcasts to live-delayed, and across seasons and settings, we have seen almost everything. Use our extensive experience to plan your event efficiently, save on costs, and ensure a successful outcome.

Embracing challenges 
Events often come with last-minute changes and unexpected surprises. The more challenges you have encountered, the better you can plan ahead and tackle new ones calmly.

Your Team Makes the Difference
Your success hinges on your team. We have worked with many groups and know that choosing well collaborating teams makes it easier to overcome challenges and as such, will provide a better guest experience.

Extensive expertise

to ensure the successful execution of future events

9,645

VIP Guests looked after

28,456

Fans entertained

2,167,231

Patrons served at Ticket Box Offices

45,602,967

Visitors welcomed on-site

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  • “Being good – doing good team!”

    “Thank you for your exceptional dedication and outstanding contributions that were vital to Identity Global’s successful execution of COP28 UAE 2023 in Dubai.”

    Darren Kerr - Identity Middle East Project Director

  • Outstanding manner in which you have provided support

    “Your efforts coupled with your superb attitude and impeccable professionalism, enabled the secretariat to provide outstanding services to all participants”

    Wasim Mir - UNFCCC Director, Conference Affairs Division

  • The Top of Guest Services

    “You are a phenomenal guest services leader, have thoroughly enjoyed working with you again.”

    Nikki Kerr - Idenity Middle East HR & Resourcing Director