Events

COP28 UAE: Guest Services

Management of the COP28 Blue Zone, the UNFCCC managed site at Expo City Dubai, entailed overseeing an 80-member guest services team, strategically deployed across the ‘Blue Zone’. The team was dedicated to assisting 85,000 accredited delegates, observers and staff with a range of services including directional wayfinding, mobility assistance, luggage storage, and accessibility information on behalf of Identity Global Middle East.

Ferrari Owners Club UAE: Tour Services

Design and execution of a bespoke 2,000-kilometer trip traversing four countries, tailored for discerning VIP clients on behalf of Canossa Events Middle East.

Expo 2020 Dubai UAE: Box Office Services and Customer Care

The planning, roll-out, and operations of a comprehensive six-month ticket sales and customer support initiative encompassed 23 box office locations. This endeavor was supported by a dedicated team of over 240 staff members, all coordinated from the Main Operations Centre. The project involved meticulous planning to ensure seamless integration of ticket sales process and efficient resolution of any ticket-related inquiry. Each box office was planned and equipped to handle a high volume of transactions and customer interactions, providing prompt and effective service.

FIS Ski World Cup Madonna di Campiglio ITA: Fan Services

Creating, planning and delivering of fan entertainment, stadium operations and ticket sales.

Expo 2015 Milan ITA: Access Control and Site Operations

A field force team of over 200, guided by 5 supervisors, assisted visitors with entry procedures and all their needs across the 160-hectare site

FIS Ski World Cup Gardena-Gröden: VIP Services

Successful execution of VIP services at the annually held FIS Ski World Cup, including pre-event management of an extensive guest database and handling of invitation management. During event week, ticket office for the distribution of VIP tickets, management of venue access and capacity control and welcome services.